Who we are
At Complete Pool Management (CPM), we bring decades of expertise, hands-on experience, and a shared commitment to excellence in commercial pool service. Founded on the belief that every aquatic facility deserves reliable, high-quality care, CPM delivers comprehensive solutions that keep pools safe, efficient, and fully compliant.
James (Jim) Crosby, Owner of CPM, leads with a vision rooted in operational excellence and long-term client partnerships. With extensive experience in the industry, Jim has built CPM into a trusted name in commercial pool management by prioritizing innovation, service, and accountability.
Jake Rosser, Partner, plays a key role in overseeing operations and driving growth across the business. Known for his leadership and problem-solving skills, Jake ensures that every facility serviced by CPM meets the highest standards of safety and performance.
Trevor Rosser rounds out the leadership team with a strong focus on field operations and customer service. His hands-on approach and technical knowledge help CPM consistently deliver top-tier service and build lasting client relationships.
Together, Jim, Jake, and Trevor lead a dedicated team that specializes in commercial pool maintenance, equipment automation, facility compliance, renovations, and staff training. At CPM, we don’t just manage pools—we protect your investment and create safe, enjoyable spaces for every swimmer.
“At CPM, we take pride in our work and stand by our promise to keep every pool running at its best. Our team is committed to delivering the highest quality of service, because our customers trust us to be more than a vendor — we’re their partner. We’re here to make pool operations seamless, safe, and stress-free, season after season.”
- Jim Crosby
Ready to experience the difference? Learn more about our services and see how we can partner with you.